AI Virtual Agents Support
It’s AI software that handles customer interactions automatically via voice calls and chat.
It answers incoming customer calls, understands requests, and provides information or routes calls.
It makes outgoing calls for tasks like sales, follow-ups, reminders, surveys, or proactive notifications.
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Yes, it uses Natural Language Processing (NLP) to understand and respond conversationally.
Modern AI voices are very natural-sounding and can mimic human intonation.
Implementation times vary, but basic setups can often be done relatively quickly, depending on Complexity of Use Case, Platform & Tools Used, and data gathering process.
Yes, you can fully customize an AI virtual agent’s personality, tone, and script to reflect your brand. This includes tailoring greetings, responses, and conversation flows, as well as setting how the agent behaves in different scenarios.
AI virtual agents can connect to a knowledge base to provide accurate, up-to-date answers. You can easily update the knowledge base with new content, and the AI will reference it to respond to user queries more effectively.
Often no. It typically handles routine queries, freeing up humans for complex, high-value interactions.
Through metrics like containment rate, customer satisfaction (CSAT), task completion rate, and call duration.